Articles
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How Social Media is Changing CRM
May 19, 2010 | Articlesby: Aina Neva Fiati
There’s no getting around it, social media is changing CRM in big ways. Social media allows consumers to spread their thoughts about different companies, their products, and their customer experiences. Whether it’s a blog, a tweet, or a message on a FaceBook wall, consumers are making their voices heard – louder and faster than ever before. (more…)