The Oracle Exastack Ready program allows partners, such as PT.PhinCon, to be recognized by Oracle for developing, testing and tuning their applications on the latest component products of the Oracle Exadata Database Machine or Oracle Exalogic Elastic Cloud engineered systems. Oracle Database 11g Release 2 offers PhinCon industry leading performance, reliability and scalability to power the most demanding business critical applications. It also helps customers save money by lowering storage usage, reducing administration tasks, and enabling consolidation onto secure private database cloud environments. Oracle WebLogic Server, the #1 application server by marketshare and growth, provides a highly innovative, reliable, scalable, and performant cloud application foundation.

PT.PhinCon’s RaiseCALL is a rapid implementation CRM call center solution. RaiseCALL helps mitigate risk by aggregating components of the solution while including the flexibility and security to help address customers’ specific operating requirements. Built on Oracle’s Siebel CRM, RaiseCALL uses Oracle Fusion Middleware to connect the back-end database. RaiseCALL is a fully integrated package of software, hardware and implementation services has been created to help banks provide the highest quality of service at the lowest possible cost.

With Oracle Database Ready and Oracle WebLogic Ready status, PT. PhinCon will receive access to corresponding Oracle branding, logos and related benefits to effectively differentiate their offerings in the market.
“The Oracle Exastack Program enables partners to deploy their applications with a complete, integrated and cloud-ready infrastructure that will help them accelerate innovation, unlock new features and functionality, and deliver faster, more reliable solutions,” said Kevin O’Brien, Senior Director, ISV and SaaS Strategy, Oracle. “By achieving Oracle Database Ready and Oracle Weblogic Ready status, PT.PhinCon has established a foundation for their application to efficiently run on and leverage the latest features in Oracle Database and Oracle WebLogic Server to deliver superior value to customers.”

About the Oracle Exastack Program
The Oracle Exastack Program helps enable Independent Software Vendors (ISVs) and other members of Oracle PartnerNetwork (OPN) to rapidly build and deliver faster, more reliable applications. Leveraging the Oracle Exastack Program, qualifying OPN members have access to Oracle performance experts and dedicated labs for testing and tuning their applications on Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud. Customers can be confident when selecting Oracle Exastack Optimized applications that they have been tested and tuned to achieve optimal performance, scalability and reliability. Also part of the program, Oracle Exastack Ready is dedicated to helping ISVs run their solutions on the latest major release of Oracle Exadata and Oracle Exalogic component products, including Oracle Database, Oracle WebLogic Server, Oracle Solaris, Oracle Linux and Oracle VM. These products provide partners with a lower cost and high performance infrastructure for database and application workloads across on-premise and cloud based environments. To find out more, visit Oracle Exastack.

About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle’s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more, visit Partners.

PhinCon’s RAISECALL solution enables Bank Negara Indonesia (BNI) to meet compliance efficiently, secure their critical applications and sensitive data in lower operational cost. By using this application, BNI can manage to give the best services to their customers in more efficient and effective.

PT Bank BNI located in Jl. Jenderal Sudirman Kav. 1, Jakarta 10220

RaiseCALL is the most complete solution and it can improve the effectiveness of bank customers who demand fast services from the call center. Customers can access a wide range of information in just a single call. The solution enables them to check the balance of their accounts, raise complaints, close their accounts, pay their credit card and other bills, purchase tickets, top up and perform many other tasks. The call center operators can also shorten their response time while increasing the quality of their services as they are now able to serve all the needs of every individual customer without the need to transfer the call to their supervisors.

This is made possible as RaiseCALL is equipped with features such as an efficient search engine to find identical keys that can be used to quickly access all the customer’s financial information and verify his data. All these features are aimed at expediting the operator’s services. There are also other features such as security to block and unblock any bank product including the ATM, Credit Card, Token, Savings as well as Internet, Mobile and SMS Banking facilities. In addition, the application can also help the operators provide services with a high level of accuracy in case the customer has something to complain about. The operators are also provided with historical records of every transaction made by the customer.

“Quality of services is an absolute prerequisite that every bank has to fulfill today. When a bank has successfully raised the quality of its service, become more responsive and is able to handle customer complaints properly, it can provide impressive convenience to its customers, “ says Arifa Tan, Director, PT PhinCon (Phintraco Consulting). “We have developed RaiseCALL on the Oracle Siebel technology platform, which is well known as a leader in the CRM technology. We specifically chose this platform as we had wanted RaiseCALL to be the most comprehensive call center solution for the Indonesian banking industry,” she added.

Currently, RaiseCALL is already implemented in Panin Bank, one of the commercial banks in Indonesia founded in 1971. In June 2009, Panin Bank was ranked as the 7^th largest bank in Indonesia. Its mission is to advance and transform it self into one of the leading consumer and business banks in the country. Providing quality customer services through a call center has been a top priority for the bank.  “As a bank that leads in the consumer products and services, we must always do our best to raise the level of our services for both our individual and corporate customers. That is the reason we have always catered to the trends among our customers, who are now more mobile and are using the call center as the main channel like the ATM, mobile and Internet banking. Our customers are now able to complete all their banking transactions and retrieve a variety of information about our banking products easily. All they have to do is contact CALL PANIN 500678. RaiseCALL is the right solution that supports our vision to become top-ranking national bank in the Indonesian banking industry through innovative products and services, nation-wide distribution  and in-depth market knowledge,” says Ariyanto Ruslim, Vice President IT,  Panin Bank.

The RaiseCALL application, which has been developed using the Oracle Siebel technology, offers real-time solution for Banking Call Center, equipping the operators with the right information and tool. It is a customer-centric solution and integrated with main core banking application of bank as well as other supporting systems. The end results are higher efficiency in providing services, operational effectiveness through automation process, and responsive level of officers to maximize the use of RaiseCALL.