Solutions

Applications

• Oracle Siebel CRM
  • Enterprise Marketing Automation & Loyalty
  • Multi Channel Contact Center & Service Solutions
  • Sales Automation
  • Partner Relationship Management
• RaiseCALL Banking Call Center Solution
• Oracle CRM On Demand
• Oracle Business Intelligence
• IP Based Contact Center Platforms
• Master Data Management

Middleware

• Oracle Fusion Middleware – Service-Oriented Architecture
• Portal, User-Interaction, and Enterprise 2.0
• Oracle Directory Service, Identity & Access Management
• Oracle Enterprise Content Management

Services

• Consulting Service, System Implementation, Integration, and Project Management
• Managed Service & Operation / Support Service
• Application Service Provider (ASP)
• Hosted Solution/CRM on-Demand
• Training and Education
  • Database
  • Fusion Middleware
  • Siebel

It is proven that because lack of information, processes, and tools, companies regularly fail to make insightful decisions about significant changes in their business and markets. Today’s organization must have an industry-specific analytic application as a service delivered through software-as-a-service as a standard component of their Business Intelligence portfolio. Our Analytical / BI solutions gathers historical, current, and predictive data from a data warehouse which then processed and integrated, providing users the ability to apprehend the interrelationships of presented facts in such a way as to guide action towards a desired goal.

Implementation of a smart, agile, and aligned BI engine allows organization to achieve a state of excellence in enterprise-wide performance. Our Analytical / BI solutions integrate information from your financial management performance, operational intelligence, and transactional applications enabling your company to make insightful decisions and actions in their business and markets.

Our core Analytical / BI solutions include supports in this following area:
Sales: analyze pipeline opportunities, identify customers and products which generates most revenues, provide real-time actionable insight into sales opportunity, increase overall sales revenue.

• Marketing: generates customer preferences, behavior and profitability; track and measures campaign effectiveness in real-time, achieve better campaign response rates.
• Service: consolidated view of company’s customer-service effectiveness, understand customer service representative (CSR) performance, provide CSRs with ‘complete’ customer view.
• Contact Center: analyze contact center performance, interactive dashboard with hundreds of best-practice metrics, Track and measure initial incident-to-issue resolution rates, measure service cost.
• Customer-Loyalty: manage program effectiveness, Identify the most profitable customers and effectively drive desired behavior, manage customer proactively.

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Want to learn more? Contact Phincon for more information