PT. PhinCon (Phintraco Consulting), in August 13, 2009 presents an Executive Lunch Seminar ” Creating an Effective Disaster Recovery Plan for your Contact Center” Highlighting the Oracle Siebel Contact Center at Poste Café, the East Tower, Mega Kuningan Jakarta.
During this economic downturn, organizations tend to cut down or delay the important initiative like disaster recovery planning. After facing force majeure (natural disaster, demonstration) or increasing terrorist activities such as the recent bombing in the central business district where your contact center maybe located, organizations need to know how essential a well-planned and tested disaster recovery plan is for the business continuity.
Realizing the issues, we’re bringing a seminar that provide organizations with the Best Practice in Contact Center operational with comprehensive Contact Center components including Disaster Recovery Plan (which covers network, process, personnel, infrastructure layer, including software and hardware).
This event is made for cross industries audiences, ranging from banks, telecommunication, multi finance, insurance, retail, service company, manufacturers, and many more.
An opening remark from Mrs. Aina Neva Fiati, VP Sales & Marketing of PT. PhinCon (Phintraco Consulting) welcome the audiences, then started by a session from Mrs. Grace Heny, The Director of Omni Touch, with her presentation of “Best Practice Contact Center Operational , including Disaster Recovery Plan”. Ms. Arifa Tan, Director of PT. PhinCon (Phintraco Consulting) continue on details about “A Highlight of Oracle Siebel Contact Center Solution”. The event is closed with a session by Mr. Johan Kuntjoro, System X Product Manager PT IBM Indonesia with his presentation “Smarter Technology for Contact Center Solution”.
There are several responses from the participants, sharing knowledge and experience. The event is closed after announcing the prize draw at 15.30 pm.