Do you know the technology trends in 2022? A report from Gartner states that hyper-automation technology will become one of the technology trends in 2022. Hyperautomation technology itself is an approach that uses modern and advanced technologies such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA) to automate business processes that humans usually do. We will discuss robotic process automation this time, which can help automate business processes. Have you known the benefits of robotic process automation? Let us discuss them here.
Robotic Process Automation Overview
Robotic Process Automation commonly referred to as RPA, is not a typical robot as the name suggests. RPA is a simple software solution for automating digital processes that anyone can use. Software users can create software robots (or what we know as “bots”) using RPA. RPA automation allows users to create bots by observing human behavior in the digital world. Bots are able to learn, imitate, and run business processes according to the rules that have been made. The RPA software bot can interact with any application or system, operate around the clock (non-stop), and have a faster process close to 100% reliability and accuracy.
Benefits of Robotic Process Automation for Business
At the beginning of this article, it was explained that robotic process automation could automate business processes. RPA has more significant benefits for businesses, including:
- Maximum productivity
RPA bots make employees more productive because they can speed up the workflows and complete a lot of work by running processes automatically. In some industries that require a lot of data documentation processes, such as finance, insurance, and public sector industries, RPA bots can automatically handle form filling and claim processing.
- Precise accuracy
With an accuracy rate of 99.99% and near-perfect compliance, no rework will be required. The use of RPA in the finance, health, and sciences industries can achieve strict compliance standards. RPA can speed up and improve the accuracy of order-to-cash and procure-to-pay operations in the accounting industry.
- Cost savings
RPA bots have an intuitive code-free interface feature to control the bot creation quickly. This feature will drive ROI quickly. Besides, the employee working time will also be cut by 40% from administrative work compared to when it is done manually. In the healthcare industry, RPA bots are able to automate the execution process and deliver the expected results.
RPA is application-agnostic. There is no need to replace the system in its application because RPA can be integrated with other platforms that already exist in the company. Hence, companies will get efficient and effective collaboration results.
- Great customer experience
An RPA bot used in the front office helps agents interact with customers. Customer experience improved by 50% and resulted in reduced call handling time.
- Utilize Artificial Intelligence (AI)
When artificial intelligence (AI) and robotic process automation (RPA) are combined to create Intelligent Automation, it can use up to 80% of unstructured company data.
RPA eliminates the complexity of business processes, and it is more adaptable in an uncertain time and changing digital environment. Thus, any workload can be handled flexibly.
Using the right RPA will bring ROI quickly and create a maximum customer experience. Companies will be able to sustain their business and be one step ahead of competitors. If your company wants to implement RPA, you can work with PhinCon, a subsidiary of the Phintraco Group. Phintraco Consulting, commonly called PhinCon, is an IT consultants company. One of the technological solutions offered by PhinCon is robotic process automation.
Contact us for complete information about robotic process automation by emailing [email protected].