Omnichannel and Multichannel: What are the Differences and Which are Better?

Many people may look at omnichannel and multichannel and assume that they mean the same [...]

Benefits of Moving to a Cloud Contact Center

During Covid-19 pandemic, all consumers have started to engage with brands that provides digital services. [...]

The Growing Trends to Simplify API Development

Technology is growing fast and consistently keeping up with the change of users’ needs to [...]