- Developing and Implementing Company Policy and Procedure
- Ensure all the master data of project schedule baseline and approved budget including any updated data based on actual project progress condition and expenses related to the current and on-going projects are controlled and recorded in filling system both hardcopies and softcopies.
- Giving Solution and Consultation to team member to achieve company purposes and Business Strategy.
- Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
- Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.
- Coordinates closely with internal sales, technical, and service resources to align solution design with customers’ business requirements.
- Provides coaching and professional development to team member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
- Conduct training and transfer knowledge with team for continual service improvement.
- Developing technical knowledge of team.
COMPETENCIES & EXPERIENCE
- Bachelor Degree (Technology Information, System Information, Management Information, or equivalent)
- Min 8 years previous experienced as Business Analyst, Solution Analyst
- Understand Business Process
FUNCTIONAL COMPETENCIES (Job Specific)
- Technical solution
- Coaching and professional development
- Product Knowledge
- Understand business requirement
- Document & Writing Skill : to creating standardized documentations
- Having investigate sense and finding root caused
- Product Design Solution skills
- Knowledge of various Industry (Financial, Telco, Public Sector)
Exposure in any UPK (User Productivity Kit) tools