- Responsible for the overall technical design, build of the custom elements of the solution. The Technical works as a team member also Developer to deliver the complete solution for the customer.
- Defines application problem by conferring with clients; evaluating procedures and processes.
- Understand customer’s business requirements for develops solution, technical environment to design the best solution for customers.
Technical Requirements :
- Technically Understand Genesys call center system, call recording, Voip infrastructure, Legacy PBX, Genesys Reporting
- Web Applications with Microsoft Visual Basic .NET, Microsoft Visual Studio .NET
- Have an voice experience, omni channel, includes supporting architecture
- Comfortable with HTML and CSS
General Requirements :
- Candidate must possess at least Bachelor’s Degree, Master’s Degree/Post Graduate Degree in Computer Science/Information Technology, Business Studies/Administration/Management, Human Resource Management, equivalent.
- Experienced: Min 3 years previous experienced as Technical using Programming Language, Databases (MySQL, PostgreSQL, SQL Server, Oracle), software, working experience in the related field is required for this position.
- Preferably Supervisor/Coordinator specialized in IT/Computer Software or equivalent.
Required Skill(s): Genesys
Required language(s): English