Omnichannel and Multichannel: What are the Differences and Which are Better?
Many people may look at omnichannel and multichannel and assume that they mean the same thing and strategy. Sometimes, it is used interchangeably, with the same intention. [...]
Benefits of Moving to a Cloud Contact Center
During Covid-19 pandemic, all consumers have started to engage with brands that provides digital services. Knowing that consumers habits are about to change, the need to modernize [...]
The Growing Trends to Simplify API Development
Technology is growing fast and consistently keeping up with the change of users’ needs to do their activities better. The same thing goes for API developers, now [...]
The Right Solution to Optimize Contact Center Performance during the Covid-19 Pandemic
The world is still facing the Covid-19 pandemic challenges, and it seems that we are still far [...]
5 Factors to Consider before Choosing Big Data Analytics Solutions
“Data is a new gold” means that data becomes the most valuable assets for modern companies. Companies [...]
The Advantages of Cloud-Based Big Data Analytics Solutions
Each day, companies are creating an incredible amount of data. Modern companies are always competing to find [...]
Transform Your Business Processes with ERP and HCM Solutions
What is Business Process Transformation? Business process transformation is a term that describe the act of changing [...]
Building a More Resilient Business in Times of Uncertainty
Pandemic is not over yet. If we are looking back at 2020, pandemic has affected every business [...]
Understanding the Value of API for Businesses in the Digital Era
In today’s digital era, the quality of website or application is considered to be one of important [...]